Privacy Policy

PLEASE READ THIS NOTICE CAREFULLY. It explains how your medical information may be used and shared, and how you may access that information.

Mangrove Health LLC (“MANGROVE”) maintains records regarding the care, treatment, and services provided to you. These records contain information known as Protected Health Information (PHI). We are committed to safeguarding the privacy and security of your PHI and take that responsibility seriously.

Federal and state laws require us to protect your PHI, provide you with notice of our privacy practices, and notify you if a breach involving unsecured PHI occurs. Any use or disclosure of your PHI by MANGROVE will be carried out in accordance with the terms described in this Notice. This Notice applies to all PHI maintained by MANGROVE, whether in paper or electronic form.

MANGROVE may use or disclose your PHI without obtaining written authorization from you for the purposes described below.

For Treatment Purposes

We may use or share your PHI:

• With physicians, nurses, pharmacists, and other healthcare professionals involved in your care to develop and manage your treatment plan.
• To facilitate medical services, such as ordering laboratory tests and reviewing results.
• To coordinate healthcare services, including appointment reminders and notifications regarding preventive care, screenings, or immunizations.

For Payment Purposes

We may use or disclose PHI to obtain reimbursement for services provided, including communicating with health plans, insurance providers, or pharmaceutical assistance programs responsible for payment.

For Healthcare Operations

Your PHI may be used to support our business and healthcare functions, including:

• Managing and improving patient care.
• Providing transportation, pharmacy delivery services, customer support, and other operational activities.
• Conducting compliance, fraud prevention, and abuse detection programs.
• Evaluating and enhancing the services and programs available to patients.
• Assisting with health management by providing information about treatment options and available healthcare benefits.
• Supporting healthcare providers, insurers, or health plans involved in your care, including case management activities.

For Individuals Involved in Your Care

If you are available and able to make decisions, we may share relevant PHI with family members, friends, caregivers, or others involved in your care when you authorize or direct us to do so.

If you are unavailable, incapacitated, or experiencing an emergency, we may use professional judgment to determine whether sharing information is in your best interest. In such cases, only information directly related to that individual's involvement in your care or payment responsibilities will be disclosed.

We may also disclose information necessary to notify or assist in notifying someone about your location, general condition, or death. During disaster relief situations, we may share information unless you have requested otherwise.

For Vendors and Accreditation Organizations

Your PHI may be disclosed to:

• Service providers that perform functions on our behalf, such as companies supporting electronic medical record systems.
• Accreditation bodies, including the Accreditation Association for Ambulatory Health Care (AAAHC), for quality assessment and performance review purposes.

Before sharing PHI with these organizations, MANGROVE obtains written assurances requiring them to protect the confidentiality of your information.

For Health and Safety

We may disclose PHI when necessary to prevent or reduce a serious and immediate threat to your health, safety, or the safety of others.

For Public Health and Government Oversight

PHI may be disclosed to:

• Public health agencies.
• Authorities responsible for investigating abuse, neglect, or domestic violence.
• Government entities overseeing healthcare programs and compliance.

We may also share information for product recalls, reporting medication side effects, and other public health activities authorized by law.

For Research

Your PHI may be used or disclosed for research purposes when permitted by applicable laws and regulations.

For Legal and Government Requirements

MANGROVE may disclose PHI when required or authorized by law, including:

• To state or federal agencies for compliance purposes.
• In response to court orders, subpoenas, or other lawful requests that meet legal requirements.
• To law enforcement agencies when legally authorized.
• For judicial or administrative proceedings.
• For specialized government functions, including military, national security, and protective services activities.
• To comply with workers' compensation laws related to workplace injuries or illnesses.

For Organ and Tissue Donation

We may disclose PHI to organizations involved in organ procurement, donation, or transplantation activities.

For Medical Examiners and Funeral Directors

Upon an individual's death, PHI may be shared with coroners, medical examiners, or funeral directors as necessary to carry out their duties.

Except as described in this Notice, we will obtain your written authorization before using or disclosing your PHI.

Your written authorization is required for:

• Marketing communications when MANGROVE receives direct or indirect compensation from a third party promoting a product or service.
• Disclosures that constitute the sale of PHI.
• The use or disclosure of genetic information for underwriting purposes involving you or your dependents.

Certain categories of PHI receive additional legal protections and generally may only be disclosed with your written authorization unless otherwise permitted or required by law. These include information related to:

• Psychotherapy and mental health treatment notes.
• Substance abuse prevention, treatment, or referral services.
• HIV/AIDS testing, diagnosis, or treatment.
• Sexually transmitted or communicable diseases.
• Genetic testing.

You may revoke your authorization at any time by submitting a written request. Revocation will apply going forward and will not affect disclosures already made in reliance on your authorization.

To exercise any of the rights listed below, you may be required to complete the appropriate request form. Forms are available by contacting This email address is being protected from spambots. You need JavaScript enabled to view it..

You have the right to:

Request Restrictions

Ask us to limit certain uses or disclosures of your PHI for treatment, payment, or healthcare operations. Although we are not required to approve all requests, any restriction we agree to will be honored. We must also comply with requests not to disclose information to a health plan regarding services paid entirely out of pocket, when permitted by law.

Access Your Information

Review and obtain copies of PHI maintained in designated paper or electronic records. Information will be provided in a format that is reasonably producible and accessible.

Request Confidential Communications

Ask that communications containing PHI be sent to a different address or delivered through alternative methods. Reasonable requests will be accommodated whenever feasible.

Request Corrections

Request amendments to PHI maintained by MANGROVE if you believe the information is inaccurate or incomplete. If we deny your request, we will explain the reason and include both your request and our response in the record. You will be notified of the decision within 60 days.

Obtain an Accounting of Disclosures

Request a record of certain disclosures of your PHI made during the six years preceding your request.

Receive a Copy of This Notice

Request a printed copy of this Notice at any time.

Receive Breach Notifications

Be informed if a breach involving your PHI occurs.

If you have questions regarding your privacy rights, believe your rights have been violated, or disagree with a decision concerning your PHI, please contact our Compliance Team at This email address is being protected from spambots. You need JavaScript enabled to view it..

You may also file a complaint with the Secretary of the U.S. Department of Health and Human Services through the Office for Civil Rights by mail, fax, or email:

U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue SW
Washington, DC 20201

Additional information is available on the HHS Office for Civil Rights website: http://www.hhs.gov/ocr/privacy/hipaa/complaints/

No retaliatory action will be taken against you for filing a complaint.